Plan Your Visit
Know Before You Go!
Bag Policy
To uphold health and safety protocols, minimize contact and ensure a more seamless entry process, our venues have adopted a no bag policy.
- BAGS LARGER THAN 4” X 6” X 1.5” INCLUDING BAGS ASSOCIATED WITH LAPTOPS, TABLETS, CAMERAS AND BINOCULARS ARE PROHIBITED.
Single compartment bags, wallets, clutches, fannie packs, and clear bags smaller than 4" x 6" x 1.5" with or without a handle or strap are permitted. - Exceptions to this policy include: Bags required for dietary or medical necessity. Medical neccessity includes Diaper bags, Oxygen, Insulin, Epi-pens and other medical devices.
Medical or diaper bags must measure smaller than 16” x 16" x 8"
Mobile Ticketing Information
Download your mobile tickets to your digital wallet before you arrive for easy access into the venue. Guests are required to maintain possession of their own ticket at all times; please transfer tickets to all members of your party.
Guests with tickets through Ticketmaster, the Box Office, Season Tickets, or Group Tickets can download the 313 Presents App (iOS or Android) or visit 313Presents.com/MyAccount to access and manage their tickets.
Guests who purchased directly thru a Ticketmaster.com are directed to download the official Ticketmaster App for iOS or Android to manage their tickets.
For more mobile ticket support information & FAQ's, please visit 313Presents.com/MobileTickets.
Prohibited Items & Entry Policies
Prepare for your event by reviewing the security, camera and prohibited item policies.
Re-entry is prohibited.
Please visit the links below to see the full list of prohibited items & entry policies for each venue.
- Little Caesars Arena Prohibited Items & Entry Policies
- Fox Theatre Prohibited Items & Entry Policies
- Comerica Park Prohibited Items & Entry Policies
- Pine Knob Music Theatre Prohibited Items & Entry Policies
- Michigan Lottery Amphitheatre Prohibited Items & Entry Policies
- Meadow Brook Amphitheatre Prohibited Items & Entry Policies
Cashless Payments
All points of purchase must be made via credit or debit card only and cash can not be accepted. MasterCard, Visa, Discover and American Express are accepted throughout all 313 Presents venues.
FAQ's
What time do doors open for a shows and events?
- Doors for concerts and general events typically open 60 minutes prior to the scheduled event time. Please note: Door times are subject to change. All guests are screened upon entry to all venues, so please plan arrival time appropriately.
- More Suite Info: A complimentary buffet is available to all Fox theatre Suite Ticket Holders upon entry to the suite level. The buffet is available until the show starts. For more information call 313-471-7313.
Where can I park?
- Olympia Development operates 32 parking facilities within The District Detroit. Plan your trip ahead of time and save up to 25% when you book online with Parkwhiz at ParkDistrictDetroit.com.
- Parking is included in your ticket price at our amphitheatres and is offered onsite at the venue.
- For venue specific directions, policies and parking maps, please visit 313presents.com/Parking.
Will events be cancelled due to rain, snow or inclement weather?
- All shows are “Rain or Shine” events. Only in extreme inclement weather are shows cancelled or postponed.
- Please be advised that tickets for all events are sold on a non-refundable and non-exchangeable basis (this stipulation is clearly marked on each ticket).
- We encourage you to check social media channels for up-to-date information.
How can I access private club spaces at 313 Presents Venues?
- Encore Lounge is accessible via season memberships only.
- Trinity Health Ivy Lounge is accessible via season memberships only.
- MotorCity Casino & Hotel VIP Club is accessible to season members and guests who have purchased a pass to the club.
- VIP SunDeck is accessible to season members and guests who have purchased a pass to the club.
- Fox Theatre Suite Level is accessible to guests with a suite ticket.
Purchase MotorCity Casino & Hotel VIP Club Access
How can I purchase suite tickets?
- For additional information on premium seating, please visit 313Presents.com/Premium.
- You may also contact the Premium Sales department directly for more information and availability by calling 313-471-7313 or via email at premiumsales@313presents.com
- For suite catering, please call 313-462-8909
Do you give tours of 313 Presents venues?
- Little Caesars Arena, The Fox Theatre, and Comerica Park group or private venue tours are managed by Ilitch Sports + Entertainment and are available for all occasions including field trips, summer camps, corporate outings,graduations, family reunions and more.
- Please visit 313Presents.com/Tours for more details and to submit a tour request.
I lost something at one of your events. How can I retrieve it?
- Found items are turned into the Guest Services Office where guests may inquire about items at any point during the event.
- After an event, guests may submit an inquiry at 313Presents.com/LostandFound.
How can I host an event at one of your venues?
- If you are interested in hosting a private event, please call 313-471-3333 or vist thedistrictdetroit.com for more information.
- If you are interested in hosting a publicly ticketed event, please call 313-471-3200 for additional information.
Venue A-Z Guides
Mobile Ticketing Information
Step 1 – Download a Mobile Ticketing App
313 Presents App: for season tickets, group tickets, Ticketmaster.com, or box office purchases.
Apple App Store | Google Play
Ticketmaster App: for tickets purchased on Ticketmaster.com.
Apple App Store | Google Play
Prefer not to use an app? Access your tickets anytime at 313Presents.com/MyAccount using your smartphone's browser. Download either app, sign in with the same Ticketmaster account used to purchase your tickets, and your tickets will appear after signing in.
Step 2 – Save Tickets to Your Wallet
Open the app and select your upcoming event, then open your ticket and tap "Add to Apple Wallet" or "Save to Google Wallet." Save your tickets before leaving home so they remain available even if cellular service is limited.
Step 3 – Enter the Venue
Open Apple Wallet, Google Wallet, or the ticketing app, increase your screen brightness if needed, then hold your phone under the ticket scanner. Printed tickets are not accepted.
Still Need Help?
Contact our box office at ticketoperations@olyent.com or call 313-471-7000 during business hours. We're happy to help.
