Little Caesars Arena

CONCESSIONS STANDS

• All fixed concession stands at Little Caesars Arena are wheelchair accessible.
• Accessible counters are available for guests in wheelchairs and can be found throughout the venue.
• Accessible tables and service counters are available for guests in wheelchairs in all Club locations and at all restaurants adjacent to Little Caesars Arena.
• Accessible drinking fountains are available on the Street Level Concourse at PORTALS 1, 4, 10 and 13 and on the Upper Level Concourse at PORTALS 21, 29 and 62

ENTRANCES

• There are four main entries that allow guests to enter the venue directly from the streets of Downtown Detroit and into our Street Level Concourse. To ensure the highest level of safety and security, all guests are subject to a security screening upon entering Little Caesars Arena.
• Huntington Entry NW  - located on Sproat St. just west of Woodward Ave
• Chevrolet Entry NE - located on Woodward Ave. and Sproat St
• Comerica Entry SE -  located at Woodward Ave. and Henry St
• Meijer Entry SW - located at Henry St. and Park St.
• For guests who park in the Trinity Health Garage located on Cass Ave. and Sproat St. and have access to one of our premium spaces, they can access the Skybridge which connects to the Blue Cross Blue Shield Suite Lounge.

FLOOR ACCESS

• For most concerts, family shows and Detroit Pistons games, we offer accessible floor seating which can be accessed by using the Southeast elevators located between Mike's Pizza Bar and The Mixing Board, across from PORTAL 9.

LISTENING DEVICES

• For guests with hearing impairments, assisted listening devices are available at the Guest Service Office on the Street Level Concourse outside PORTAL 10.
• The devices operate on an FM system. Guests wishing to check out a device must leave a driver’s license or credit card, which will be returned upon receipt of the device.
• Devices are distributed on a first-come, first-served basis and are provided free of charge.

PARKING & DROP OFF

• Accessible parking is available in all of Olympia Development of Michigan’s parking lots at a first-come, first-serve basis.
• The Trinity Health Garage, United Wholesale Mortgage Garage, and Temple West Garage have the closest accessible parking spaces to Little Caesars Arena at a first-come, first-serve basis.
• The accessible drop-off & pick-up area is along the West Fisher Service Drive, near Park Street and the UWM Garage. View Accessible Parking Map

SENSORY KITS & KULTURECITY

• Little Caesars Arena has partnered with KultureCity to make all events hosted at the arena sensory inclusive. This initiative promotes an accommodating and positive experience for all guests and fans with sensory needs. Event staff are trained by leading medical professionals on how to recognize guests with sensory needs and how to best handle a sensory overload situation.
• Sensory bags, equipped with noise canceling headphones, fidget tools, and verbal cue card are available to all guests who may feel overwhelmed by the environment. Strobe cancelling glasses and weighted lap pads are also available.
• Guests wishing to check out sensory items must sign a waiver and leave a driver’s license or credit card, which will be returned upon receipt of the sensory items in the same condition.
• Sensory items are provided free of charge and are distributed on a first-come, first-served basis at the Guest Service Offices located at PORTALS 10, 20, and 67.

SENSORY ROOM

• Little Caesars Arena is excited to announce the unveiling of the brand new, state-of-the-art sensory room in collaboration with KultureCity®. This sensory room is designed to cater to the needs of individuals with sensory processing needs and is set to revolutionize the way we experience public spaces.
• With input from sensory experts, the room is thoughtfully designed to cater to a variety of sensory needs, incorporating elements such as adjustable lighting, calming visuals, and comfortable seating. A range of sensory tools and equipment such as bubble walls, Yogibo bean bags, Nunoerin sparkle, and tactile objects are available to create a personalized and calming experience. The sensory room is designed to be fully accessible, accommodating individuals of all abilities and ages, with features such as wheelchair accessibility.
• The sensory room is located on the upper concourse, across from PORTAL 66, next to First Aid. The sensory room will be open for all events taking place at Little Caesars Arena.

SEATING

• Accessible seating is available at every price point in the venue can be purchased through all announced ticket sales locations, based on availability.
• Additional companion seating may be purchased based on availability by calling 313-471-7929.
• All entrances are accessible.
• If a guest requires accommodation after their ticket purchase, please call 313-471-7929 for assistance.
• Guests at the venue who need to be relocated can visit the XFINITY Box Office across from PORTAL 5 for assistance.
• If accessible seating is needed after the purchase of regular seats, please call 313-471-7929 to see if an exchange is possible.

SERVICE ANIMALS

• The only animals allowed inside Little Caesars Arena are those serving as a guide, signal or service animal to aid guests with disabilities. Guests escorted by service animals may not take up any additional seats unless a ticket has been purchased for the adjacent seat.

SIGN LANGUAGE INTERPRETERS

• A sign language interpreter can be provided; however, a four-week notice is required before an event. To request a sign language interpreter,  please vist 313Presents.com/InterpreterRequests 

TICKET ISSUES

• For guests experiencing challenges with their tickets, please reach out to one of our Guest Relations colleagues to assist you.

QUIET SPACES

• For guests who need a quieter environment, guests have access to the Mothers Room located near PORTAL 20.

WHEELCHAIRS

• Wheelchairs are available at each entrance for transportation to and from seating areas. Just ask any colleague for assistance upon entry and they will be happy to help you.
• Wheelchairs are not available for individual use during events. Guests may be asked to wait during busy times until one becomes available to transport them either to their seats or back to the doors.
• In a medical emergency requiring wheelchair service, contact the nearest colleague.
• Guests are permitted to bring their own wheelchairs and powered mobility devices.
• For those transferring from a wheelchair to an arena seat, we'll store the wheelchair and return it when needed.

• To uphold health and safety protocols, minimize contact and ensure a more seamless entry process, our venues have adopted a no bag policy.
• BAGS LARGER THAN 4” X 6” X 1.5” INCLUDING BAGS ASSOCIATED WITH LAPTOPS, TABLETS, CAMERAS AND BINOCULARS ARE PROHIBITED.
  Single compartment bags, wallets, clutches, fannie packs, and clear bags smaller than 4" x 6" x 1.5" with or without a handle or strap are permitted.
• Exceptions to this policy include: Bags required for dietary or medical necessity. Medical necessity includes Diaper bags, Oxygen, Insulin, Epi-pens and other medical devices.  Medical or diaper bags must measure smaller than 16” x 16" x 8" and are required to be x-rayed upon entry at either the Meijer Entry NW or Comerica Entry NE.

The XFINITY Box Office at Little Caesars Arena is located on Woodward Avenue, adjacent to the Chevrolet Entry Northeast.

☎ 313-471-7000
2645 Woodward Avenue Detroit, MI 48201

REGULAR HOURS
Monday – Friday: 11:00 am - 5:30 pm
Saturday & Sunday: Open on event days only

EVENT DAY HOURS
11:00 am - 60 minutes after event start time

TICKET LIMIT POLICY
The maximum number of tickets that can be purchased for a show is restricted to the published ticket limit of that show. Most events have an 8 ticket limit. The ticket limit can be viewed on the individual event page through the Ticketmaster website. This applies for the entire duration a show is on-sale and includes all points of purchase. 313 Presents reserves the right to cancel ticket limits on specific shows or offers at any time that exceed the policy. There is a four event per transaction limit (or a maximum of 32 tickets). If you wish to purchase more than four events, we politely ask that you get back in line (if applicable).

• ADDRESS: 2645 Woodward Avenue Detroit, Michigan 48201
• MAIN LINE:  313-471-7000
• ACCESSIBLE SEATING:  313-471-7929
• GROUP SALES:
  Concerts & Events:  313-471-3099 
  Detroit Red Wings:  313-471-7575 
  Detroit Pistons:  313-747-8667 
• GUEST EXPERIENCE:
  313presents.com/GetInTouch 
  During events, for non-emergencies, text LCAHELP to 313-513-HELP (4357)
• LOST & FOUND:
  313Presents.com/LostandFound 
• OLYMPIA PARKING:   313-725-3848
• PREMIUM SEATING & SUITES:
  Detroit Red Wings:  313-471-2260 
  Detroit Pistons:  313-771-0124
• SPECIAL EVENTS:  313-471-3333
• SUITE SERVICES:  313-471-3075 

Little Caesars Arena is a smoke-free venue, smoking and vaping are prohibited. Guests that violate the smoking policy are subject to ejection from the venue.

To uphold health and safety protocols, minimize contact and ensure a more seamless entry process, our venues have adopted a no bag policy.

• BAGS, PURSES & CLUTCHES LARGER THAN 4" x 6" x 1.5" ARE PROHIBITED.
• SINGLE COMPARTMENT BAGS, WALLETS & CLUTCHES SMALLER THAN 4" x 6" x 1.5" WITH OR WITHOUT A HANDLE OR STRAP ARE PERMITTED.
• Exceptions to this policy include:
  • Bags, wallets and clutches needed due to medical necessity. Medical necessity include Diaper bags, Breast pumps, Oxygen, Insulin, Epi-pens and other medical devices
  • Medical or diaper bags must measure smaller than 14” x 14’ x 6’ and are required to be x-rayed upon entry at either the Meijer Entry NW or Comerica Entry NE.

All points of sale at Little Caesars Arena require cashless payment methods. Guests can conveniently convert their cash to a prepaid debit card with no fees or extra charges at a Reverse-ATM located by Portals 9 & 58 on the concourse. After inserting cash into the kiosk, the dispensed card will hold the same exact value as the cash that is inserted. The prepaid debit card can be used to make a purchase at the venue and at any location that accepts prepaid debit cards.

Little Caesars Arena is a smoke-free venue, smoking and vaping are prohibited. Guests that violate the smoking policy are subject to ejection from the venue.

Generally, professional cameras, tablets, audio recorders and video recorders are not permitted at Little Caesars Arena; this policy, however, is altered to accommodate the preference of the artist or show. To inquire if professional cameras, tablets, audio or video recorders are permitted for a particular event, please contact us at 313-471-7000. For select performances, a strict no camera policy will be enforced and guests will be informed.

During an event, found items are turned into the Guest Services Office outside PORTALS 10, 20 or 67. Guests may inquire about items at any point during the event. After an event, guests can click this link to submit a missing item.

Outside food & beverage is not permitted.

Little Caesars Arena rarely cancels or postpones events due to inclement weather. Please be advised that tickets for all events are sold on a non-refundable and non-exchangeable basis (this stipulation is clearly marked on each ticket). Should a decision be made to cancel or postpone an event, the information will be posted immediately through the venue's social media outlets.

Doors for Detroit Red Wings and Detroit Pistons games open 90 minutes prior to game time. Doors for concerts and general events typically open 60 minutes prior to the scheduled event time. Door times are subject to change.

Umbrellas are allowed, except pointed tip umbrellas.

Set times for each show varies, and are subject to change.

The rideshare pick up and drop off area is on the Fisher Service Drive, west of Woodward Ave.
If you are getting picked up and inside Little Caesars Arena, please exit out of the Comerica Entry SE entry and head to the corner of Woodward and Fisher St. Your Uber/Lyft will meet you on Fisher Service Drive, west of Woodward.
Please view the map here.

For the comfort of nursing mothers, there is a Mothers Room on the Street Level Concourse outside PORTAL 20. This location includes a sink, microwave, refrigerator and private, curtained areas with electrical outlets. There is also a family restroom inside this area for your convenience. Breast pumps are permitted inside the arena. If you have any questions about related items, please call 313-471-7000.

To have a birthday, anniversary, special occasion, or welcome message displayed on the Little Caesars Arena Scoreboard for Red Wings games, please visit us here and submit the form. Messages must be submitted at least 24 hours prior to the preferred game date. Messages require a minimum donation of $75 to the Detroit Red Wings Foundation.

Birthday messages are available and displayed during halftime at Pistons home games only. A $75 minimum donation to the Detroit Pistons Foundation is required for a Birthday Message. Please visit us here for specific timing and pricing.   

Scoreboard messaging is not available at concerts or events.

Little Caesars Arena is committed to creating a safe, comfortable and enjoyable experience for all guests. To provide these types of experiences, we have standards and expectations for all guests and visitors. The Guest Code of Conduct outlines those expectations and policies. 

• Treat everyone with respect and dignity by displaying proper etiquette as outlined below. Guests should refrain from any action that disrupts other guests' enjoyment of the event 
• Do not engage in any unruly behavior, including obscene gestures, derogatory, vulgar, biased or abusive language directed at guests, venue personnel, artists, or anyone else. This includes the use of such language, actions or gestures concerning a person’s race, ethnicity, color, gender, religion, creed, disability, age, sexual orientation, gender identity/expression or national origin; or to instigate, incite or encourage violence, a confrontation or threat of physical harm
• Refrain from wearing any clothing or displaying signage/products that contains obscene or indecent messages or signs. Little Caesars Arena reserves the right to prohibit anything deemed inappropriate
• Do not fight, throw objects or attempt to enter or interfere with the performance area
• Consume alcoholic beverages responsibly and avoid intoxication, diminished capacity or impairment by alcohol or drugs. Guests must be at least 21 years of age to consume alcoholic beverages 
• Sit only in your ticketed seat and show your ticket when asked by venue personnel
• Do not exit with the expectation to re-enter the venue after scanning of tickets
• Refrain from smoking inside the venue. Little Caesars Arena is a non-smoking venue 

Guests must comply with reasonable requests from venue personnel. Those who refuse may be subject to ejection without refund, revocation of season tickets and possible arrest and/or prosecution. Guests are encouraged to utilize our text assist tool and/or share any concerns during the event with our venue personnel as soon as possible. Visit one of our Guest Services Offices near PORTALS 10, 20 or 67, or text LCAHELP along with your location and issue to 313-513-HELP (4357).

Little Caesars Arena, the Fox Theatre, Pine Knob Music Theatre, Meadow Brook Amphitheatre, Michigan Lottery Amphitheatre and Comerica Park have partnered with and gained certification with KultureCity, making all events hosted at the venues sensory inclusive. This initiative promotes an accommodating and positive experience for all guests and fans with sensory needs. Event staff are trained by leading medical professionals on how to recognize guests with sensory needs and how to best handle a sensory overload situation.

Sensory bags, equipped with noise canceling headphones, fidget tools, and verbal cue card are available to all guests who may feel overwhelmed by the environment. Strobe cancelling glasses and weighted lap pads are also available. Guests wishing to check out sensory items must sign a waiver and leave a driver’s license or credit card, which will be returned upon receipt of the sensory items in the same condition. Sensory items are available at the Guest Service Offices at PORTALS 10, 20, and 67 and are distributed on a first-come, first-served basis and are provided free of charge.